Reference

Open With Our Legal Ground Rules

Join 4dmoon and the legal side stays on one page: account conditions, eligibility, data handling and the notices tied to your account wallet. Money in and out runs through Touch 'n Go eWallet, Boost or GrabPay.

Account conditionsEligibility by regionData handlingSupport channels

Browse Lobby Read FAQ

Browse The Rules That Apply To You

4dmoon Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

The terms on this page are the ones we apply to every account we run, and they sit alongside the rules of the payment rails and game studios we work with. Money in and out of your account moves through Touch 'n Go eWallet, Boost, GrabPay,

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DuitNow and FPX, and each channel carries its own security steps, so keep your wallet app and your bank login to yourself at all times. One notice, written in English for Malaysia, and updated whenever a rule, a payment partner or a game studio changes something
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that touches your wallet. Whether you can open an account at all comes down to where you are: eligibility is checked by region and we may confirm your age and identity before the wallet goes live. If a market does not allow real-money play, we will
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not take your money. That decision is made once, on your account, not buried in a footnote. The same conditions cover the whole lobby — slot rooms, live casino tables and our football sportsbook, Malaysia Super League included — no matter which category you browse. Where
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a studio or a payment channel adds its own conditions, those are shown with that game and apply alongside ours. Readable wording matters more to us than sounding legal, so ask before you play if a clause is unclear.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SAFEGUARDS

See How 4dmoon Handles Your Data

What we keep is deliberately narrow: your registration details, your payment references and a log of activity on your account. That record stays for the life of the account and for the period the applicable rules set afterwards. Cookies here do two jobs — they hold your login state and remember the language you picked. Sign-in is protected by your own password plus a one-time code sent to your phone or email. Ask us to correct anything wrong and we will walk you through it.

What We Store

Registration details, wallet and payment references, and account activity logs. We never hold your e-wallet password or your bank login — those stay inside your Touch 'n Go eWallet, Boost or GrabPay app.

Cookies And Login State

Cookies keep your session alive so you are not asked for a fresh code on every page, and they remember your language choice. You can clear them any time in your browser settings.

Keeping Your Wallet Safe

Set a password only you know, keep the one-time code to yourself, and never hand your account wallet to a third party. If you spot a sign-in you do not recognise, tell us straight away.

Retention And Corrections

Records tied to an account are held for the life of that account and for the period the applicable rules require. Ask us to correct a wrong detail and we update it.

POLICY CONTACT

Reach Us About Any Clause

Ask us before you act on a clause you are unsure about. Live chat sits inside the lobby menu, so you can raise a question about your account conditions without leaving the page you are on, and a ticket number is issued before the chat closes. Email suits anything you need to attach, such as an ID copy for account verification. Players in Subang Jaya reach the same queue as everyone else in the country, because there is only one queue.

Team online

Live Chat

Open it from the lobby menu on your phone or your computer. Have your account number and the clause you are asking about ready, and we will pull up your record while you wait.

Email Request

Use the address printed in the notice for anything with an attachment — an ID copy, a bank statement, a correction to your details. Keep the subject line short so it routes quickly.

Account And Data Requests

Want a copy of what we hold, or a wrong phone number fixed? Send it from the email registered on your account, and we can confirm it is genuinely you before anything changes.

Check The Answers On Our Terms

Access depends on local law and is available where local law permits. We check eligibility by region when you register, and if real-money play is not allowed where you are, we will not open the wallet.

A working email or mobile number, your name as it appears on your ID, and a payment channel such as Touch 'n Go eWallet, Boost or GrabPay. Confirming your age and identity is part of that step.

Payouts return through a channel tied to you, so we match the account holder against the name on the wallet or bank account. For most accounts that check happens once, not on every request.

The staff handling your account, and the payment partners that process a transfer. We do not sell your details. If you want a copy of what we hold, ask from your registered email.

Yes, when a payment rail or a game studio changes something that affects your wallet, or when a rule changes. Updated wording appears on this page, and account notices go to your registered email.

Write from your registered email and say what you want — a correction, a copy of your record, or closure. We confirm your identity first, then confirm back when it is done.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoTerms & Conditions Info4dmoon Glossary

Open With Our Legal Ground Rules

See How 4dmoon Handles Your Data

What We Store

Cookies And Login State

Keeping Your Wallet Safe

Retention And Corrections

Reach Us About Any Clause

Live Chat

Email Request

Account And Data Requests

Check The Answers On Our Terms

01 Where can I actually open an account?

02 What do you need from me before my account goes live?

03 Why do you ask for ID before a withdrawal?

04 Who can see the details I give you?

05 Do the conditions change after I open an account?

06 How do I close my account or fix my data?

Legal

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