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How We Protect Your Account Data

Every account you open with us — whether you fund it through Touch 'n Go eWallet, Boost or GrabPay — comes with a clear record of what we collect and why.

Account data controlPayment detail protectionCookie preferencesVerification records
4dmoon How We Protect Your Account Data
REACH OUR TEAM

Contact Us About Your Data

Got a question about what we store after you deposit through Boost, or how long we keep a GrabPay transaction reference? Our support channels handle privacy requests the same way they handle account issues — directly, without routing you through a queue you can't track. Reach out through live chat inside your account dashboard or the contact details listed on your profile page.

Team online

Live Chat

Open live chat from your account dashboard to ask about data we hold on file, including payment records from Touch 'n Go eWallet or Boost deposits.

Account Verification Desk

Request a copy of the information tied to your profile, or ask us to correct a detail entered during sign-up, through the verification desk inside your account settings.

Email Support

Send a written request if you want details on how your GrabPay or FPX transaction history is stored, and we'll respond through the same email on file.

DATA HANDLING

How We Secure What You Share

Keeping your details safe starts the moment you register an account wallet with us. We store payment references from Touch 'n Go eWallet, Boost and GrabPay separately from your gameplay history, so a support agent checking your Rainforest Riches session can't see your banking reference unless a withdrawal needs verifying. Cookies on our site mostly handle session login and remembering your game preferences, not advertising profiles sold elsewhere. You can ask us to update or remove outdated account details at any time through your profile settings.

Separated Payment Records

Your Touch 'n Go eWallet, Boost and GrabPay transaction references are stored apart from your game history and only linked during withdrawal verification.

Cookie Controls

Cookies keep your login session and lobby preferences active across visits; you can clear them from your browser without losing your account wallet balance.

Account Security Checks

We verify identity before processing a withdrawal, using the same details you registered with, to stop unauthorized access to your account.

Retention & Correction Requests

Ask us to correct or remove an outdated detail from your profile — we action these requests through your account settings or the verification desk.

Privacy Questions Players Ask Us

Below are the questions that come up most often when players check what happens to their account details after signing up or making a deposit through a local payment method.

We collect your registration details, device information, and payment references from methods like Touch 'n Go eWallet, Boost or GrabPay so we can verify your account and process transactions.

We only share what's needed to process a deposit or withdrawal through your chosen payment rail; we don't sell your personal information for marketing purposes.

Yes — reach out through live chat or the verification desk inside your account settings to update an outdated detail or request removal where local law permits.

Transaction references from DuitNow, FPX, Touch 'n Go eWallet and similar methods are retained for as long as needed to meet verification and account-security obligations.

Cookies mainly keep your session logged in and remember lobby preferences; you can clear or block them from your browser, though some features may stop working.

Start with live chat inside your account dashboard, or send a written request through the email on file, and our team will respond regarding your account data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.