Reference

Read the 4dmoon Terms Before You Join

Open your account and one set of rules applies to everyone, whether you're topping up in Subang Jaya or logging in from a phone on the move.

Wallet and deposit rulesWithdrawal conditionsDispute handlingAccount closure terms
4dmoon Read the 4dmoon Terms Before You Join
ASK OUR TEAM

Ask Us About Any Clause

If a line in these terms doesn't sit right, ask before you act on it. Our support desk runs on Malaysian time and answers through live chat from your account menu and by email to the address shown on the contact page. Keep your account number and the clause heading ready, because it cuts the back-and-forth. For anything about a specific deposit, keep the receipt from Touch 'n Go eWallet, Boost or GrabPay handy. We reply in English and we will never ask for your password or your one-time code over chat.

Team online

Live chat

Open live chat inside your account menu. Give us your account number and the exact clause heading, and we'll walk you through what it means for your wallet.

Email the desk

Send your question by email with screenshots of the transaction in question. Attach the receipt from Touch 'n Go eWallet, Boost, GrabPay or your FPX bank transfer so we can trace it.

Clause change requests

Think a rule should be reworded? Put it in writing with the clause number. We log every request, go through them together, and publish any wording change on this page with its effective date.

DATA AND SECURITY

See How We Hold Your Account Data

Your account record is why these terms exist, so it gets the same protection as your wallet. We hold the details you give us, name, date of birth, contact number and payment references, to run your account, confirm who you are before a withdrawal, and meet the record-keeping rules where you live. Cookies keep you signed in and remember your language and currency settings; you can clear them from your browser any time. Records are kept only as long as those rules require, then removed. Write to our team and we'll tell you what we hold and correct anything wrong.

What we collect

We store the registration fields you fill in, your wallet balance movement, and the verification documents you send for a withdrawal. Nothing else. Every field has a stated reason in these terms.

Cookies on your device

Cookies hold your sign-in session, your chosen language and currency, and which lobby section you last opened. Clearing them logs you out. We do not sell cookie data to third parties.

Keeping your login safe

Your password is stored hashed, so nobody here can read it. Sign-in codes go to your registered number. If you think someone else has your details, change the password and message our team.

How long we keep records

Transaction records stay on file for the period the applicable rules set, then they are deleted. Ask in writing any time and we will confirm what we hold and fix errors.

Questions You Send Us About the Terms

These are the points readers raise most often before they open an account, and again the first time a withdrawal sits in review. Each answer below matches the wording we apply to every account, so you can check a clause against your own situation. If your case is not here, the contact paths above reach the same team that handles account records.

Yes. Ticking the box at registration means you agree to the wording published on this page, including the clause on account closure and how a dispute gets handled.

We update this page and mark the effective date beside each changed clause. Keep using your account after that date and the new wording applies to you.

You can. Withdraw the balance in your wallet first, then ask our team in writing to close it. Any unsettled bet or pending withdrawal has to finish before closure goes through.

Reconnect and the round usually resumes from where it left off. If it doesn't, message us with the game name, Classic Blackjack or Crash Game, plus the time, and we settle the bet under these terms

It depends on where you are, since access depends on local law and is available where local law permits. Raise the issue with our support desk in writing first; these terms set out the route that follows if it stays unresolved.

No. A deposit through Touch 'n Go eWallet, Boost, GrabPay or FPX credits your wallet and is ready to use in the lobby; a withdrawal goes through the verification step before it is released.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.